FAQs & Shopping Info
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Miss Maud Perth Catering, Restaurant, Hotel, Cafe
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continue shopping Book Miss Maud Swedish Hotel

Frequently asked questions and Shopping Info

We hope the following will answer any questions you may have about our catering services.  If you have further questions, please contact us to discuss your specific requirements.

  • Placing your online order request

    To get started, choose from our range of delicious options listed down the left-hand side of our Online Ordering page. 

    You can order anytime 24/7 up to 4 weeks in advance.

    For Monday orders:  Place orders no later than 4pm the Saturday before

    For Tuesday - Saturday orders:  Place orders no later than 4pm the day before

    You'll receive an email to let you know that your order has been received.  Our store staff will then contact you within two hours of placing your order to confirm details and answer any questions you may have, including your delivery requirements.

    IMPORTANT:  If you don't receive a confirmation call or email from us within TWO HOURS, please phone the store direct quoting your Order Number.

    Orders placed outside standard office hours:  If the store receives your order outside standard office hours, the store staff will call you when the store re-opens to confirm your order. 


    Please understand, if your out-of-hours order is for the next day, we will do everything we can to assist you - however, it may be necessary to replace a product with a similar, fresh available product.
  • Delivery or Pick-up

    For ease and convenience, we can arrange Delivery to your venue.  Delivery costs will be confirmed by the store when they call to confirm your order request.

    We always work to ensure your catering arrives by your required time but to allow for unforeseen problems or traffic delays, we request a delivery window of 30 minutes.

    Alternatively, you can pick-up your order from the Miss Maud location you select in the checkout process.

     

  • Please call to place orders for Sundays and public holidays

    Call your closest store to arrange Sunday orders.  

    As our stores are closed on Public Holidays, catering can be arranged by
    Miss Maud Pastry Shop (phone 9325 3900). IMPORTANT:  Please allow 3 days notice for Sunday, Public Holiday and day after Public Holiday orders; if your order is for a long weekend, please call the store to confirm. 

  • Platter presentation, complimentary Napkins with every order

    Our catering platter range is beautifully presented on purpose-designed packaging ensuring your catering arrives in perfect condition, ready-to-serve.  Platters measure 25x45cm, and make for very easy clean-up after your event!

    Complimentary napkins are provided with every catering platters order.

  • Match your catering to your needs

    Our experience with a range of functions means we can help you to determine how much food you might need.  We've put together some guidelines to help you make your menu selections.

  • CANCELLATIONS 

    At a minimum, cancellations for weekday orders are to be advised to the store by 4.00pm on the day prior to order date; and 48 hours prior to order date for weekend orders.  Orders cancelled after these times will be charged in full.

     

    CUSTOMISED ORDERS, eg Corporate, Image & Celebration cupcakes

     
    Cancellations are to be advised at least 48 hours prior to order date. Cancellations made with less than 48 hours notice will be charged 100% of the total invoice


    To cancel all other orders, please contact your Miss Maud store direct.

For more extensive Catering requirements

If your function requires more extensive or formalised catering than our catering platters range offers, talk to us about how we can still help you create an unforgettable event, including:

  • Specially selected menu options

  • Trained hospitality staff
    Ask about the availability of Miss Maud staff for your event. 
     

  • Crockery, cutlery and glassware
    We don't provide crockery, cutlery or glassware, but can advise on the quantities you will require for your event and where you can hire.

Technical problems? 

Q. How do I finalise my order?

A. Click on the "Checkout" button in the "My Cart" area (top left corner of the page). Then, either Login (if you hav created a shopping login before) or create a Shopping Login (all the items in your cart will remain there after you have created a login). You will then proceed to inputting all details regarding your order:  Location, time required, pickup or delivery etc.

Q.  I can see the items, but the price doesn't show

A. Some products have additional delicious options available - once selected, the price will be updated to show the full cost of the item. 

Q. I can't view More Details?

A. If you are trying to view the "more details" link for an item and nothing happens when you click the image, make sure your browsers 'Pop Up Blocker' is turned off.

 

Problems with the Shopping Cart??

This procedure should fix the following problem:

  • "Items aren't adding to the shopping cart."
  • Follow these steps:
  • 1. Click "Tools" -> "Internet Options" -> "Privacy" -> "Sites"
  • 2. Type www.missmaud.com.au
  • 3. Click "Allow"
  • 4. Click "ok"
  • 5. Click "ok"
  • You then need to close and re-open your internet browser for the changes to take effect.

 

 
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